Reporting Potholes in Salem

As the warmer weather approaches and snow is melting, potholes become more apparent and prevalent on Salem’s roadways. The City’s Department of Public Services (DPS) is tasked with repairing these holes and maintains a regular protocol for doing so.

If you know of a pothole on a public roadway, please help the City keep our roads in good repair by reporting it directly to DPS by emailing: potholes@salem.com or calling 978-744-3302. When you email or call, be sure to include the exact address or a location description, along with a contact name and telephone number if possible. Feel free to send any photos, as well.

While reporting a pothole does not guarantee it will be immediately repaired that day, it will be added to the list for DPS crews to fix. DPS prioritizes potholes based on their severity and attempts to work in geographic clusters to maximize efficiency of resources.

POTHOLES

A note from the mayor regarding potholes:

Potholes: 1.A deep natural underground cavity formed by the erosion of rock. 2. A hole in the road caused by extreme weather or excessive use. 3. Another reason that Winter is way overrated (okay this one's my own thought)

Whichever way you define them, potholes are just another sign that Spring has arrived. As much as we like Spring, we don't like potholes and we're hoping you can help us fix/fill them by reporting trouble spots to Potholes@Salem.com. Make sure to include the exact address/location description, and contact name/number if possible. Photos are welcome too.

Our hardworking Department of Public Works personnel will be monitoring this account and assigning crews to fill in/repair pothole locations as we head into the start of Spring.

For any additional questions, you may contact the Salem DPW directly at (978) 744-3302.

Sincerely,

Mayor Kim Driscoll