A Word About Dealing with "Issues"

As we all know, living in a small space with neighbors above, below, and on either side of you, can lead to occasional friction. This is bound to happen at some point, so it is important to know, and follow some simple protocols for dealing with those frictions.
Recently Markwood Management was surprised to learn that there was an incident on the third floor where the police were called to intervene.  "Surprised" is the operative word here. Markwood had no idea that this incident had been the capper of an ongoing situation. This is unfortunate, because it is an issue that should have been resolved internally, without involving the police, but is all too common. This shows a breakdown in communication between Markwood and the residents, so...
Here are some information and guidelines for problem resolution to keep in mind.


Emergencies:
LEVEL 1:  If there is a situation which is immediately threatening: Fire, Accident, Medical Emergency, Criminal Activity (burglary, theft, physical violence) Call the Police or the Fire Department first. After the emergency has been addressed, (and only then) call Markwood and let them know what happened.
LEVEL 2:
If there is an incident in the maintenance realm (broken pipe, leaking toilet or water tank, electrical issues, roof leaks, blocked driveway or dumpster, broken washing machine or dryer, non-working lights, locks etc.) Call Markwood Management immediately. There is an emergency number to call if there is an actual emergency.
Markwood will try to get back to you as soon as possible (usually within 20 minutes).

Issues with neighbors:
If you are having a recurring, persistent issue with a neighbor over noise, pets, smoking (or other noxious smells), you need to let Markwood know what is going on. Don't wait until you are in crisis mode before you call them. Calling the Markwood the emergency line in the middle of the night when you are upset about a loud neighbor is probably not the most productive way of addressing the issue.  Even a "heads-up" call can go a long way to helping sort out a situation.
There are several channels for addressing this this. You can call or e-mail the Markwood office. You can e-mail or call one of the (3) trustees. You can speak in person to the two Trustees who live in the building. You can even comment on the blog.

The Process for problem resolution:
 Whenever there is a reported "incident, it takes time for Markwood to investigate and sort out the situation. There are two sides to every story, and just because one party is convinced  that something is a problem doesn't mean that it actually is one, or that the incident they related is what actually happened. 
Also there are limited tools for dealing with repeated violations of the condo rules and bylaws. Markwood is not a police force. The main mechanism of enforcement (besides written warnings), is the fine. Fines are levied on owners for violations of the condo rules (not tenants). The fines at 24 Norman Street are substantial starting at $100 for the first incident, and escalating if the infractions continue.  They can amount to hundreds and even thousands of dollars. If they are not paid, a lien is attached to the property. That means the property cannot be sold without paying the fines. That gives owners a pretty compelling reason to make sure that they and their tenants behave.
Markwood also relies on the owners who sublet to renters, to educate their tenants about the rules and bylaws. Too often new tenants are not even informed of the rules or given a copy of the bylaws by the owner. Ultimately it is owners who are responsible for maintaining and enforcing the rules.

Responsiveness:
Markwood  Management manages many different properties. They are a small office with many duties and responsibilities, so they may not get back to you immediately about every issue. That does not mean that they are not addressing it. Addressing tenant/owner issues is a slow process and it sometimes takes months to resolve an issue; either the tenant complies with the rules, or the owner is forced to evict the tenant. The more cooperative the owner is, the quicker it usually goes.

If Markwood does not get back to you in a timely way, please speak to one of the Trustees.
It is their job to make sure that Markwood is doing it's job. If you never tell us there is an issue, then we assume there isn't one. So let's avoid any future "surprises".

Garbage In- Garbage Out

We know how it is. You work a long day, you're tired. The garbage needs to be taken out, the barrel is full, maybe even a little stinky, but the idea of walking up and down several flights of stairs and out to the dumpster is just not appealing to you. So you take your garbage bag, and you put in the hallway outside your door. You intend to take it down just as soon as you can, just not right now, but somehow that gets put off, again and again and again.

The above photo was sent to Markwood Management this week by a concerned neighbor. The bag in question had been put out on Monday. it was still there Thursday...festering and smelling and breeding it's own little colony of flies. Unfortunately this is not an isolated incident. In recent months  bags of trash, cardboard boxes, and bags of cat turds have been spotted sitting outside people's doors.

Warning: DO NOT DO THIS. 

This practice is totally unacceptable, and will get you a call from Markwood and a hefty fine.
The hallways are not a personal dumping space. Do not place trash in the hallway for any length of time. Either take the item down to the dumpster, or leave it in your unit.

You know, because seeing garbage in the hallway really improves the quality of life around here.

IMPORTANT NOTICE about TRASH & RECYCLING

You may have noticed a packet of information under your door recently concerning the new trash and recycling program recently instituted by the City of Salem. Read it carefully.
The skinny is that the new program is mandatory, so we have no choice but to comply.
The city has established an 8-week "grace" period during the implementation of this program to allow people to adjust to the new requirements. After that 8 week period, fines will be levied for violations of the recycling rules . These fines can add up quickly. That is a bad thing because eventually those fines will come out of your pocket, so.... please help avoid additional and unnecessary costs by only recycling those materials allowed and by not putting items that are eligible for recycling in the dumpster. Take a look at the sheet. Familiarize yourself with the allowed and disallowed items. PAY ATTENTION to what you are throwing away.
We encourage you to visit www.salem.com for further information.

SMOKING: A Reminder

As we start closing up our windows for the cold weather, interior smells become more noticeable, especially that of cigarette smoke. This is a reminder that this is officially a Smoke Free building. There is NO SMOKING allowed anywhere in the building, that includes all individual units, and all common areas.

We know that people who live in the building, smoke, because we them smoking around the front door or in the side lot and we see their cigarette butts on the ground outside.
Many of those who smoke are at least considerate enough to go outside to do so, but as happens every year when the cold weather starts, people start fudging it: smoking in the back stairway, just outside the front and back doors, or in their units.
This is unfair to the majority who do not smoke. Besides smelling bad, causing eye, throat and nose irritations, and increasing the risk of fire, it also exposes everyone to carcinogens.

According to this article, smoking in the home can reduce the value of the property on resale by up to 29 per cent. http://www.huffingtonpost.ca/2013/04/16/smoking-house-prices_n_3093543.html
I'm sure your landlord and neighbors are going to love that.

So what to do? One might consider quitting smoking, however if the overwhelming certainty that smoking causes cancer has not been enough to deter you, that's probably not going to happen.
You could  try switching to an e-cigarette, or move to a building that allows smoking.
But be dead sure that smoking in the building will not be tolerated.
You might be able to get away with it for a while, but you can't hide the fact that you are smoking in a building this small. Interior doors are not that tight, and neither are the floors between units. It doesn't take a bloodhound to sniff out where the smoke is coming from. Sooner or later someone is going to complain to Markwood about the smell of smoke coming from your end of the hallway, or your unit, or if you will be seen smoking in the building. If that happens, you will be fined, $100 for each offense until you stop. Is that worth it? I guess we'll have to wait and see.

So once again... DO NOT SMOKE IN THE BUILDING.

NO SMOKING REMINDER

 
( image courtesy of http://www.mydoorsign.com/)

In 2013, the Norman Street Condo Association, with the majority support of the building unit owners,  amended the master deed to create a smoke free building. This means that there is NO SMOKING allowed anywhere in the building, including inside the units. 
Violations of this amendment will result in fines, the same as would be incurred for the breaking of any other condo regulations. If you have questions, please contact Markwood Management at 781-639-4080 or e-mail them at markwoodmgt@hotmail.com.

Increase in Rules Violation Fees

The Board of Trustees recently voted to adopt an amendment to the condo bylaws that increases the fines for violations of those bylaws.
This measure has been formally adopted into the Master Deed and By-Laws recorded with the Essex County South District Registry of Deeds.
This was done to bring us up to par with other Markwood Management building bylaws as well as give the board a more effective tool for the management of violations.

"In addition to any and all other remedies available to the Board for violations, the Board may assess fines, attorneys' fees, and expenses incurred by the ssociation against the Unit Owners for violations of the provisions of M.G.L. c. 183A (the Condominium Act"), the Master Deed, By-Laws, or Rules and Regulations, as follows:
1st Offense: Notice of a fine up to $100
2nd Offense: Fine of up to   $200
3rd Offense: Fine of up to   $300
Each day that a violation continues after notice shall be considered a separate violation. Fines may be enforced against the Unit Owner(s) involved as common expenses. If any expense is incurred by the Board as a result of the failure and/or misconduct of either a Unit Owner  or such Unit Owner's family members, tenants, guests, or invitees, then the Board may assess all such expenses against the subject Unit Owner and such assessment shall be both the subject Unit Owner's personal obligation and a lien against Unit Owner's Unit, enforceable and collectable as a common expense charge."