Announcing Our New Property Management Company

The board of trustees wish to introduce Harvest Properties, LLC, as our new property management company.
The board’s decision was based upon numerous factors including recent and consistent feedback by owners.
The transition was put into motion after our last annual meeting in January.
After completing a period of research, interviewing and reviewing contracts, the board selected Harvest Properties, LLC, a management company with a local office in Melrose, MA.

The trustees signed a new contract in April and Markwood has been transitioning information and files to Harvest so that the new contracy will be in effect as of June 1st.

Your new contact person will be Rachel Campbell, director of Property Management.
Her direct line and fax number is 781-325-4827
Their office number is 781-979-9199
E-mail is: rcampbell@harvestprops.com
Website is: www.harvestprops.com

Personally, I will remain as a trustee, but I will not be continuing the blog, nor serve as an on-site spokes/answer person for Markwood Management after the 31st of May.

If you have questions after that date, please direct them to Rachel at Harvest or one of the other trustees.

Following Up with Markwood

MESSAGES
There have been several complaints recently that Markwood has not been getting back to people in a timely fashion when they leave a message. One mitigating factor may be the message itself. If you are calling from a cell phone, especially if you are in a car, the basement, or other area where reception is poor or there is a lot of metal and cement, consider that your message may not be intelligible. We recently had a call from someone in the laundry room that was so garbled, it could not be understood at all. Markwood had no idea who had called or why. All that had was a partial phone number and a very hard to understand name. It is also important that when you leave a message, besides giving your name and phone number to also give your unit number. Sometimes the unit number is the most important piece of information, especially since some tenants have non-local area codes, and it is not always clear if the caller is an owner,a tenant or somebody else.
It is also a good idea to follow up any phone call with an e-mail to Markwood. They can be sent to either Kim Lord at kim.lord@markwoodmanagement.com, or to Carol Kenney at carol.kenney@markwoodmanagement.com.

ATTENTION UNIT OWNERS
Markwood has noticed that there seem to be many new tenants in the building who have never received a copy of the condo documents, which include the bylaws sound, and other regulations, from the owner (their landlord). It is the unit owners responsibility to provide a copy of the condo documents to their tenant, or to make sure that the tenant has access to them. Although these documents are available for download here on this blog, it is not the responsibility of Markwood Management to make sure that your tenant has received them.
Another owner responsibility is keeping Markwood informed and up to date of any changes in tenancy. If you have neglected to inform Markwood of a new tenant please follow up immediately.

Pets Policy Clarification

There are no dogs allowed in the building. This includes all dogs no matter how small they are. There is currently only one exception;  (1) small service dog is in the building by special permission of the management company and the board.  This is the only exception and was the result of a long process of medical documentation, review and approval by the board. The official policy for the building is that there are no pets allowed in the building. The management maintains this rule and right to control the presence of all pets especially if they can potentially become a noise or health issue. Thank you.