Mandatory Inspection February 17th

Over the last 2 years, we have seen  a substantial increase in our building water usage,  reflected in a large increase to our city water bill, on the order of several thousand dollars. Although some of this has been due to an increase in water rates, the overwhelming majority of the increase is due to increased usage. Since the number of units and occupants has not changed dramatically, the increase is probably water leaks somewhere within the building. The most likely culprit being toilets or water tanks. A faulty toilet that has a slow leaks can literally waste hundreds of gallons of water a year. If you multiply that by several fixtures, you are looking at a substantial increase in our water bill. For this reason Markwood will be conducting a mandatory inspection.

Please be advised all units must be made available Saturday, February 17, 2018
between the hours of 8 AM – 11 AM. At this time maintenance will be knocking on
doors to conduct visual inspections for signs of leaks/plumbing issues within units.

(in fairness to all residents, specific time requests can not be accommodated).

Thank you in advance for your cooperation.

-Markwood Management

Following Up with Markwood

MESSAGES
There have been several complaints recently that Markwood has not been getting back to people in a timely fashion when they leave a message. One mitigating factor may be the message itself. If you are calling from a cell phone, especially if you are in a car, the basement, or other area where reception is poor or there is a lot of metal and cement, consider that your message may not be intelligible. We recently had a call from someone in the laundry room that was so garbled, it could not be understood at all. Markwood had no idea who had called or why. All that had was a partial phone number and a very hard to understand name. It is also important that when you leave a message, besides giving your name and phone number to also give your unit number. Sometimes the unit number is the most important piece of information, especially since some tenants have non-local area codes, and it is not always clear if the caller is an owner,a tenant or somebody else.
It is also a good idea to follow up any phone call with an e-mail to Markwood. They can be sent to either Kim Lord at kim.lord@markwoodmanagement.com, or to Carol Kenney at carol.kenney@markwoodmanagement.com.

ATTENTION UNIT OWNERS
Markwood has noticed that there seem to be many new tenants in the building who have never received a copy of the condo documents, which include the bylaws sound, and other regulations, from the owner (their landlord). It is the unit owners responsibility to provide a copy of the condo documents to their tenant, or to make sure that the tenant has access to them. Although these documents are available for download here on this blog, it is not the responsibility of Markwood Management to make sure that your tenant has received them.
Another owner responsibility is keeping Markwood informed and up to date of any changes in tenancy. If you have neglected to inform Markwood of a new tenant please follow up immediately.