The 2017 Annual Meeting ofthe 24 Norman Street Condominium Trust will be held Wednesday, January 11,2017 @ 6:30 PM in the Heritage Room ofthe Heritage Plaza Condominium, 10 Norman Street (next door, lower level), Salem, Massachusetts.
You should have received the meeting package and proxy for your information and review by mail. If you have not, please contact Markwood Management.
At this meeting, you will be electing three trustees for one-year terms. George Courage, Anna Zabierek, and Jessie Zuberek have volunteered to serve as trustees. If you are interested in adding your name to the ballot, please contact Markwood Management no later than Friday, January 6, 2017 and be prepared to present yourself at the meeting.
There will also be news about progress on the National Grid "pit" situation.
Please direct any questions to Markwood Management. Thank you!
Wednesday, December 28, 2016
Monday, December 5, 2016
A Word About Dealing with "Issues"
As we all know, living in a small space with neighbors above, below, and on either side of you, can lead to occasional friction. This is bound to happen at some point, so it is important to know, and follow some simple protocols for dealing with those frictions.
Recently Markwood Management was surprised to learn that there was an incident on the third floor where the police were called to intervene. "Surprised" is the operative word here. Markwood had no idea that this incident had been the capper of an ongoing situation. This is unfortunate, because it is an issue that should have been resolved internally, without involving the police, but is all too common. This shows a breakdown in communication between Markwood and the residents, so...
Here are some information and guidelines for problem resolution to keep in mind.
Emergencies:
LEVEL 1: If there is a situation which is immediately threatening: Fire, Accident, Medical Emergency, Criminal Activity (burglary, theft, physical violence) Call the Police or the Fire Department first. After the emergency has been addressed, (and only then) call Markwood and let them know what happened.
LEVEL 2:
If there is an incident in the maintenance realm (broken pipe, leaking toilet or water tank, electrical issues, roof leaks, blocked driveway or dumpster, broken washing machine or dryer, non-working lights, locks etc.) Call Markwood Management immediately. There is an emergency number to call if there is an actual emergency.
Markwood will try to get back to you as soon as possible (usually within 20 minutes).
Issues with neighbors:
If you are having a recurring, persistent issue with a neighbor over noise, pets, smoking (or other noxious smells), you need to let Markwood know what is going on. Don't wait until you are in crisis mode before you call them. Calling the Markwood the emergency line in the middle of the night when you are upset about a loud neighbor is probably not the most productive way of addressing the issue. Even a "heads-up" call can go a long way to helping sort out a situation.
There are several channels for addressing this this. You can call or e-mail the Markwood office. You can e-mail or call one of the (3) trustees. You can speak in person to the two Trustees who live in the building. You can even comment on the blog.
The Process for problem resolution:
Whenever there is a reported "incident, it takes time for Markwood to investigate and sort out the situation. There are two sides to every story, and just because one party is convinced that something is a problem doesn't mean that it actually is one, or that the incident they related is what actually happened.
Also there are limited tools for dealing with repeated violations of the condo rules and bylaws. Markwood is not a police force. The main mechanism of enforcement (besides written warnings), is the fine. Fines are levied on owners for violations of the condo rules (not tenants). The fines at 24 Norman Street are substantial starting at $100 for the first incident, and escalating if the infractions continue. They can amount to hundreds and even thousands of dollars. If they are not paid, a lien is attached to the property. That means the property cannot be sold without paying the fines. That gives owners a pretty compelling reason to make sure that they and their tenants behave.
Markwood also relies on the owners who sublet to renters, to educate their tenants about the rules and bylaws. Too often new tenants are not even informed of the rules or given a copy of the bylaws by the owner. Ultimately it is owners who are responsible for maintaining and enforcing the rules.
Responsiveness:
Markwood Management manages many different properties. They are a small office with many duties and responsibilities, so they may not get back to you immediately about every issue. That does not mean that they are not addressing it. Addressing tenant/owner issues is a slow process and it sometimes takes months to resolve an issue; either the tenant complies with the rules, or the owner is forced to evict the tenant. The more cooperative the owner is, the quicker it usually goes.
If Markwood does not get back to you in a timely way, please speak to one of the Trustees.
It is their job to make sure that Markwood is doing it's job. If you never tell us there is an issue, then we assume there isn't one. So let's avoid any future "surprises".
Recently Markwood Management was surprised to learn that there was an incident on the third floor where the police were called to intervene. "Surprised" is the operative word here. Markwood had no idea that this incident had been the capper of an ongoing situation. This is unfortunate, because it is an issue that should have been resolved internally, without involving the police, but is all too common. This shows a breakdown in communication between Markwood and the residents, so...
Here are some information and guidelines for problem resolution to keep in mind.
Emergencies:
LEVEL 1: If there is a situation which is immediately threatening: Fire, Accident, Medical Emergency, Criminal Activity (burglary, theft, physical violence) Call the Police or the Fire Department first. After the emergency has been addressed, (and only then) call Markwood and let them know what happened.
LEVEL 2:
If there is an incident in the maintenance realm (broken pipe, leaking toilet or water tank, electrical issues, roof leaks, blocked driveway or dumpster, broken washing machine or dryer, non-working lights, locks etc.) Call Markwood Management immediately. There is an emergency number to call if there is an actual emergency.
Markwood will try to get back to you as soon as possible (usually within 20 minutes).
Issues with neighbors:
If you are having a recurring, persistent issue with a neighbor over noise, pets, smoking (or other noxious smells), you need to let Markwood know what is going on. Don't wait until you are in crisis mode before you call them. Calling the Markwood the emergency line in the middle of the night when you are upset about a loud neighbor is probably not the most productive way of addressing the issue. Even a "heads-up" call can go a long way to helping sort out a situation.
There are several channels for addressing this this. You can call or e-mail the Markwood office. You can e-mail or call one of the (3) trustees. You can speak in person to the two Trustees who live in the building. You can even comment on the blog.
The Process for problem resolution:
Whenever there is a reported "incident, it takes time for Markwood to investigate and sort out the situation. There are two sides to every story, and just because one party is convinced that something is a problem doesn't mean that it actually is one, or that the incident they related is what actually happened.
Also there are limited tools for dealing with repeated violations of the condo rules and bylaws. Markwood is not a police force. The main mechanism of enforcement (besides written warnings), is the fine. Fines are levied on owners for violations of the condo rules (not tenants). The fines at 24 Norman Street are substantial starting at $100 for the first incident, and escalating if the infractions continue. They can amount to hundreds and even thousands of dollars. If they are not paid, a lien is attached to the property. That means the property cannot be sold without paying the fines. That gives owners a pretty compelling reason to make sure that they and their tenants behave.
Markwood also relies on the owners who sublet to renters, to educate their tenants about the rules and bylaws. Too often new tenants are not even informed of the rules or given a copy of the bylaws by the owner. Ultimately it is owners who are responsible for maintaining and enforcing the rules.
Responsiveness:
Markwood Management manages many different properties. They are a small office with many duties and responsibilities, so they may not get back to you immediately about every issue. That does not mean that they are not addressing it. Addressing tenant/owner issues is a slow process and it sometimes takes months to resolve an issue; either the tenant complies with the rules, or the owner is forced to evict the tenant. The more cooperative the owner is, the quicker it usually goes.
If Markwood does not get back to you in a timely way, please speak to one of the Trustees.
It is their job to make sure that Markwood is doing it's job. If you never tell us there is an issue, then we assume there isn't one. So let's avoid any future "surprises".
Friday, December 2, 2016
Holyoke Petition Update
A petition to overturn (or modify) the current tour bus parking ordinance for Holyoke Street has been posted to the bulletin board at 24 Norman Street. The tour bus parking is adversely affecting Gedney Street merchants, and they are also supporting the petition and have their own version posted at Steve's Market.
In case you missed it, Kate Fox of Destination Salem, (with the support of our Ward 2 Councilor Heather Famico), petitioned to change the City Ordinance pertaining to Tour Bus Parking and make all of Holyoke Square (east side) designated Tour Bus parking.
This process was started last May without informing any of the local residents or merchants of the proposed change. After two council meetings the ordinance passed several weeks ago in a narrow 5-6 vote. Ward Councillors, Sargent, Milo, Lovely and Dibble were opposed.
This process was started last May without informing any of the local residents or merchants of the proposed change. After two council meetings the ordinance passed several weeks ago in a narrow 5-6 vote. Ward Councillors, Sargent, Milo, Lovely and Dibble were opposed.
If you are feeling concerned about the lack of neighborhood parking now that the east side of Holyoke St. is reserved for tour buses, we urge you to sign the petition.
This effort is being spearheaded by Joan Zabkar, who successfully headed up efforts to undo the ill-advised installation of parking meters on Gedney St. by Steve's Market.
Our goal is to collect as many as 4,000 signatures from area residents, merchants, and sympathetic Salem residents from other wards. It is our only chance to undo the ordinance which is in effect year round, 7 days a week between the hours of 9:00 AM and 6:00 PM.
Please sign the petition!
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