Following Up with Markwood

MESSAGES
There have been several complaints recently that Markwood has not been getting back to people in a timely fashion when they leave a message. One mitigating factor may be the message itself. If you are calling from a cell phone, especially if you are in a car, the basement, or other area where reception is poor or there is a lot of metal and cement, consider that your message may not be intelligible. We recently had a call from someone in the laundry room that was so garbled, it could not be understood at all. Markwood had no idea who had called or why. All that had was a partial phone number and a very hard to understand name. It is also important that when you leave a message, besides giving your name and phone number to also give your unit number. Sometimes the unit number is the most important piece of information, especially since some tenants have non-local area codes, and it is not always clear if the caller is an owner,a tenant or somebody else.
It is also a good idea to follow up any phone call with an e-mail to Markwood. They can be sent to either Kim Lord at kim.lord@markwoodmanagement.com, or to Carol Kenney at carol.kenney@markwoodmanagement.com.

ATTENTION UNIT OWNERS
Markwood has noticed that there seem to be many new tenants in the building who have never received a copy of the condo documents, which include the bylaws sound, and other regulations, from the owner (their landlord). It is the unit owners responsibility to provide a copy of the condo documents to their tenant, or to make sure that the tenant has access to them. Although these documents are available for download here on this blog, it is not the responsibility of Markwood Management to make sure that your tenant has received them.
Another owner responsibility is keeping Markwood informed and up to date of any changes in tenancy. If you have neglected to inform Markwood of a new tenant please follow up immediately.

Tree Trimming!

The trees in front of the building have been trimmed back away from the windows! This was difficult to do as the trees are owned by the city and can only be trimmed by their work crews.

Markwood was finally able to contact the Salem DPW department and secure a date for the trimming. After one aborted appointment (due to rain and wind) the crew was rescheduled and the work was completed last week. The branches are now well away from the front and side of the building. This should reassure owners and tenants in the front of the building who had branches blowing against their windows during the last storm.