As the warmer weather approaches and snow is melting, potholes become more apparent and prevalent on Salem’s roadways. The City’s Department of Public Services (DPS) is tasked with repairing these holes and maintains a regular protocol for doing so.
If you know of a pothole on a public roadway, please help the City keep our roads in good repair by reporting it directly to DPS by emailing: potholes@salem.com or calling 978-744-3302. When you email or call, be sure to include the exact address or a location description, along with a contact name and telephone number if possible. Feel free to send any photos, as well.
While reporting a pothole does not guarantee it will be immediately repaired that day, it will be added to the list for DPS crews to fix. DPS prioritizes potholes based on their severity and attempts to work in geographic clusters to maximize efficiency of resources.
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